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How can we help you?
Find answers to common questions about student verification, bookings, contracts, and deposit protection.
Student Verification
Verifying your student ID and Stripe identity.
Bookings & Contracts
Reserving rooms, viewing requests, and AST agreements.
Payments & Deposits
Paying security deposit, rent instalments, and refunds.
Move-in & Tenancy
Key collection, contacting landlord, and house rules.
Frequently Asked Questions
Still need help?
Our UK student support team is available 7 days a week.